Contact Us

Questions, feedback, or in need of more information?

Is your question not on one of our information pages, or is something not entirely clear? Send an email to service@cloverhelm.com. Please offer your name, contact phone number, and the city you live in. Please share product photos if you ask for after-sales service.

Need quick assistance? Customer Service: +44 203 807 9295 (Available 24/7). Call our Customer Support Assistant for help with order status, shipping updates, returns, product questions, and general support. For faster assistance, please have your order number ready.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, after you pay, we will ship the goods as soon as possible. The delivery time is based on the shipping option that you have chosen.
Q: What is the company's return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at service@cloverhelm.com, by using the form located on this page, or by calling our Customer Support Assistant at +44 203 807 9295 (Available 24/7). For faster support, please include your order number when contacting us.